Even in the misfortune incident of a data breach, businesses ought to pull themselves together and come up with swift, efficient solutions. The way you deal with a problem is equally, if not more, important when compared to the initial problem itself.
However, in many cases the behavior of the people responsible for the security layering of businesses highlights just how panicky and out of balance such professionals can be.
With the pinpoint of the biggest, most frequent mistakes of businesses, there needs to be some sort of defense against such negative consequences. Let’s find out what businesses do wrong in times of jeopardy:
Delayed Reaction: As happened with TRICARE (which dealt with sensitive data from the US military and US Department of Defense), the data breach occurred and the proper reaction happened two weeks later. Their excuse was the fact that they did not want to alarm people; still, with the delayed reaction, panic was perfectly understandable.
Covering the Case: If you want to deal with a problem in an effective manner, here is what you have to do; first, you need to come clean and be honest about it – then, you do all the rest.
In the case of Sony, such a thing never happened. Instead, they tried to cover the story of the hack up and they ended up dealing with a much worse scenario. Rather than 77,000 affected users, the problem with Sony and PlayStation had affected 25,000 more.
Not Having the Right Strategy: “I have a plan” is the first thing you expect to hear from a person in charge. When this does not happen, typically there is something really wrong.
Again with Sony, they postponed the release of a movie called The Interview, just so they could prevent further damage from hackers. If you wish to maintain your credibility in business, you ought not think under pressure and react without weighing things properly.
No Solution in Hand: Businesses need to be really thorough about addressing matters and making the most out of their defensive line.
Just like Target, the right solution was never revealed and this led to even more important damage for the business. Data leaks and other devastating consequences of a hack can happen; the way you treat these problems, though, needs to be solid. If not, the problem is gigantic!
These are some of the most commonly occurring mistakes that businesses engage in, making it harder to recover from potential threats and restore their prior credibility. All IT departments should be aware of these mistakes and do everything within their powers to prevent them!